Abundant experience in wide range of vertical business areas has over time turned into comprehensive knowledge, so necessary for guaranteeing maintenance of offshore processes. It also has become a competitive advantage for Outsourcing as is and for Business Process Outsourcing. 

Ukrainian companies, members of our alliance, possessing all equipment and infrastructure required for maintaining outsourcing and BPO are ready to provide high quality service.

All necessary infrastructure, communication and human resources can be increased on customer’s demand in short terms.

Key Differentiators for Outsourcing and BPO Services:

• extensive knowledge base accumulated during long term participation in the industry, facilitating possibilities of Outsourcing and BPO Services provision
• modern equipment, infrastructure and telecommunications, which guarantee reliability of provided Outsourcing and BPO Services
• competitive prices
• highly-qualified trained personnel with outstanding skills in English and German languages

Pricing Basis for Outsourcing & BPO Services

We offer following variants:

• Per time unit (per seat, per hour):  This is the most widely used method of services cost estimation. It is also commonly accepted method for estimation of Outsourcing and BPO Services
• Gain Share: this method of services cost estimation is based on actual work results that can be assessed through specified indices. As indices once can use actual sales, resulting from a telemarketing campaign
• Incident or activity based: This is based on certain minimum amount agreed to, and additional payment is made depending on the actual volume of transactions or actual incidents. 

Outsourcing & BPO Services Offerings: