Outsourcing Services for Maintenance and Support of your existing applications and legacy systems will help you reduce total cost ownership of your information systems.

Advantages of outsourcing your applications support and maintenance:

• Enhancement of final users support and guaranteeing services quality living up to final users expectations
• Cost reduction, decrease in IT resources need due to more efficient use of existing infrastructure
• Increase in company IT infrastructure productivity
• Involving internal resources in solving top priority business problems
• Acceleration of implementation and deployment of the key corporate projects
  

Our extensive experience in conjunction of basis of functioning and maintenance of complex applications and profound specialization in brand new technology allows prolongation of your current application life and presents new possibilities for your IT systems development.

Our professionals can assist you in:

• Production maintenance and production problems solution
• Applied development and upgrading
• New application creation, deployment and modernization
• Bug tracking and localization
• Malfunctions source analysis
• Bugs fixing (problems solving)
• Training personnel in handling IT infrastructure

Existing service provision services grant high quality of task accomplishment and alleviate risks during maintenance service life cycle.

This is the background for clear and measurable for both sides criteria of services quality assurance:

• formal processes stages
• objective defining of priorities
• agreement about the level of service provision
• joint bugs tracking
• process of new requirements consideration